User manual SYMANTEC ALTIRIS SOFTWARE PORTAL 7.0 SP2 V1.0

[. . . ] AltirisTM Software Portal from Symantec User Guide Version 7. 0 SP2 Software Portal User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 7. 0 SP2, revised 08 March 2010 Legal Notice Copyright © 2010 Symantec Corporation. Symantec, the Symantec Logo, and Altiris are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U. S. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. [. . . ] These preferences become the default for any software requests that you create or review. You can override the default email settings for specific software requests. See "Setting up the Software Portal with your user profile" on page 20. 18 Introducing software requests About request status notifications The automated email messages ensure that you receive the most current information about the software requests and prevent delays in processing them. For example, the user creates a software request for a new application. The manager denies the request because the user specified an obsolete version. Any change to a software request's status requires a comment to be entered. Therefore, the manager's denial can trigger an email to the user to explain why the request is denied. As a result, the user can take immediate action to provide the required information. Chapter 3 Setting up your Software Portal This chapter includes the following topics: Opening the Software Portal Setting up the Software Portal with your user profile Software Portal: User Profile page Add User dialog box Opening the Software Portal The first time you open the Software Portal, the User Profile page appears. After you have set up your user profile, the Software Portal opens your Home page. Note: The Software Portal might not open properly on a computer that runs Windows Server 2003 or 2008. This problem occurs when the computer's browser security settings are set to High, which disables the following Security Settings option: Launching Programs and Files in an IFRAME. Because the Home page in the Software Portal uses the IFRAME element, the page is not rendered properly. To inquire about changing your browser's security settings, contact your organization's system administrator. 20 Setting up your Software Portal Setting up the Software Portal with your user profile To open the Software Portal Take one of the following actions: Double-click the Software Portal shortcut on your Desktop. On the Start menu, click Programs > Altiris > Software Portal Right-click the Symantec Management Agent icon in the notification area and on the agent menu, click Software Portal. The Software Portal might not be available from all these places on your computer. Setting up the Software Portal with your user profile The administrator installs the Software Portal on individual computers and provides information about how you can access it. Before you can request or approve software in the Software Portal, you must configure your user profile. Your user profile contains the information that identifies you in the Software Portal. If you are a manager, you also specify the users whose software requests you can process. You can also specify your preferences for the receipt of email messages about requests. To configure your user profile in the Software Portal 1 To open the Software Portal, do one of the following: Double-click the Software Portal shortcut on your Desktop. On the Start menu, click Programs > Altiris > Software Portal Right-click the Symantec Management Agent icon in the notification area and on the agent menu, click Software Portal. Note: The Software Portal might not be available from all these places on your computer. 2 Click User Profile. The first time that you access the Software Portal, the User Profile tab appears automatically. Setting up your Software Portal Software Portal: User Profile page 21 3 On the User Profile tab, enter or edit your user information and specify your preferences for the receipt of email messages about requests. See "Software Portal: User Profile page" on page 21. 4 Click Save Changes. Software Portal: User Profile page This page is available to users and managers. [. . . ] The Manager Portal page is available only to the users who have permission to approve and deny software requests. To process a software request 1 To open the Software Portal, do one of the following: Double-click the Software Portal shortcut on your Desktop. On the Start menu, click Programs > Altiris > Software Portal Managing software requests Software Portal: Manager Portal page 33 Right-click the Symantec Management Agent icon in the notification area and on the agent menu, click Software Portal. Note: The Software Portal might not be available from all these places on your computer. 2 3 Click Manage. On the Manager Portal page, under Requested Software, select the software request. [. . . ]