User manual LEICA REMOTECARE DATASHEET

[. . . ] Leica RemoteCare Remote Diagnostic Service Living up to Life Remote Diagnostic Service Customers in healthcare and other mission-critical environments have a strong expectation regarding strategies to minimize instrument downtime, prevent breakdowns, and reduce life time costs. [. . . ] Leica ASP tissue processors and Leica TCS SP5 confocal laser scanning microscopes). These are Leica Microsystems' first steps in the creation of a broad portfolio of remote service and support products. In the near future all new complex products are planned to be compatible with RemoteCare. The Leica RemoteCare program is another great example of Leica Microsystems' focus on adding value for our customers with proven technology that takes customer satisfaction to the next level. Real-time Monitoring RemoteCare proactively supports Leica instruments. On a regular schedule, RemoteCare monitors and collects information about an instrument's functions and system parameters. This provides detailed information on system status, for example: · Instrument lifetime monitoring · Preventative maintenance schedule status · Error and Run logs Proactive Downtime Prevention Through analysis of the system information, Leica Microsystems' remote technical service engineers can predict system issues and determine fault conditions, as well as application and technical problems. This allows Leica support to schedule optimized preventative maintenance, so customer laboratories avoid potential issues that cause instrument downtime. Highly Responsive Applications Support With RemoteCare, Leica's applications support specialists are always on-site. No matter where a laboratory is located, an applications support specialist can be connected in minutes to diagnose problems and quickly provide solutions. Data Security As privacy and security are of the highest importance, RemoteCare limits each user to specific data, views, and actions and blocks access to customer and patient data. [. . . ] For further information, please contact your local Leica Microsystems office. www. leica-microsystems. com © Leica Microsystems GmbH · HRB 5187 · 07/2009 · 95. 8851 Rev A [. . . ]