User manual IBM THINKPAD G41 Supplementary Guide

[. . . ] ThinkPad® G40 Series Service and Troubleshooting Guide ThinkPad® G40 Series Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the general information under Appendix A, "Important safety instructions", on page 43, Appendix B, "Wireless related information", on page 49, Appendix C, "Warranty information", on page 51, and Appendix D, "Notices", on page 65. DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices. v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. [. . . ] Note: The first position of the battery latch is for releasing the lock of the battery. 2 1 Chapter 2. Align the side of a fully charged spare battery with the side of the battery space in the computer 1 ; then gently push the battery into the space 2 . 5. Connect the ac adapter and the cables to the computer. 36 ThinkPad® G40 Series Service and Troubleshooting Guide Chapter 3. 2003 37 Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, please go to http://www. microsoft. com. IBM offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your IBM preloaded Microsoft Windows product, please contact the IBM HelpCenter at the phone number(s) listed in your owner's manual. Getting help on the Web On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www. ibm. com/pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www. ibm. com/pc/support Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier. You also can order publications through the IBM Publications Ordering System at www. elink. ibmlink. ibm. com/public/applications/publications/cgibin/pbi. cgi Calling IBM If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service. 38 ThinkPad® G40 Series Service and Troubleshooting Guide Getting help and service v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your proof of purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www. pc. ibm. com/qtechinfo/MIGR4HWSE3. html Country or region Argentina Australia Language Spanish English Telephone Number 0800-666-0011 1300-130-426 Chapter 3. Getting help and service from IBM 39 Getting help and service Country or region Austria Bolivia Belgium Language German Spanish Dutch French Brazil Canada Portuguese English/ French Telephone Number 01-24592-5901 0800-0189 02-210 9820 02-210 9800 55-11-3889-8986 1-800-565-3344 in Toronto only call 416-383-3344 Chile China Colombia Denmark Ecuador Finland France Germany Hong Kong Ireland Italy Japan Luxembourg Mexico Netherlands New Zealand Norway Peru Portugal Russia Spain Sweden Spanish Mandarin Spanish Danish Spanish Finnish French German Cantonese English Italian Japanese French Spanish Dutch English Norwegian Spanish Portuguese Russian Spanish Swedish 800-224-488 800-810-1818 980-912-3021 45 20 82 00 1-800-426911 (option #4) 09-459 69 60 02 38 55 74 50 07032-1549 201 2825-7799 01-815 9200 02-7031-6101 *1 298-977 5063 001-866-434-2080 020-514 5770 0800-446-149 66 81 11 00 0-800-50-866 21-791 51 47 095-940-2000 91-662 49 16 08-477 4420 40 ThinkPad® G40 Series Service and Troubleshooting Guide Getting help and service Country or region Switzerland Language German/ French/ Italian Taiwan United Kingdom United States Uruguay Venezuela English Spanish Spanish 1-800-772-2227 000-411-005-6649 0-800-100-2011 Mandarin English 886-2-2725-9799 0-1475-555 055 Telephone Number 0583-33-09-00 *1 If you purchased your ThinkPad computer in Japan, the telephone number of the IBM Help Center is given to you as soon as you finish registering the computer. For detailed information, visit the Web site at www. ibm. com/jp/pc/ibmjreg Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service, International Warranty Service is available for your computer. Service methods and procedures vary by country, and some services might not be available in all countries. [. . . ] If you already have a valid licence for Lotus Notes Mail, this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure. If you do not have the CD media for Lotus Notes Mail with this IBM PC, this document entitles you to order a CD-Rom version of Lotus Notes Mail for a nominal charge for use with Microsoft Windows. IBM International Program Licence Agreement This offer is governed by copyright law and the IBM International Program Licence Agreement that comes with your IBM PC. Your use of the Lotus SmartSuite Millennium programs or CD-Rom described in this offer constitutes acceptance of these terms. License Information/Additional Terms and Conditions These programs are not for resale. [. . . ]